Privacy Policy

1. Introduction

Welcome to M.A. Dental & Implant Clinic – Dr. Heena Khan ("we", "our", "us").

This Privacy Policy explains how we collect, use, protect, and handle information when you visit our website drheenakhan.com or contact our clinic through online channels.

We respect your privacy and are committed to maintaining confidentiality and security of the information shared with us.

2. Information We Collect

2.1 Information Submitted Through Our Website

When you submit an enquiry or appointment request through our website, we may collect:

• Full name
• Phone number
• WhatsApp number (if provided)
• Email address (if provided)
• Appointment preferences
• General details related to your dental enquiry

This information is collected only to help us respond to your request and coordinate appointments.

2.2 Information Collected During Clinic Visits

Dental and medical information is collected separately during your physical visit to our clinic.

This may include:

• Dental examination findings
• Medical and dental history
• X-rays and diagnostic records
• Clinical photographs (where required)
• Treatment plans
• Procedure details
• Billing and payment records

This information is collected as part of providing professional dental care.

3. How We Use Your Information

We may use collected information for:

• Responding to enquiries
• Scheduling and managing appointments
• Providing dental consultations and treatment
• Maintaining patient records
• Communicating treatment-related information
• Improving our patient experience and services
• Maintaining clinic operations

We only use information for legitimate healthcare and communication purposes.

4. Patient Confidentiality

Patient information is treated as confidential.

We do not sell, rent, or trade patient information with third parties.

Information may only be shared when:

• Required for providing healthcare services
• Required by applicable laws or regulations
• Necessary with patient consent

5. Website Analytics and Cookies

Our website may use cookies and analytics tools to improve website performance and understand visitor interaction.

These tools may collect information such as:

• Browser type
• Device information
• Pages visited
• Website usage patterns

This information is used to improve website functionality and user experience.

6. Third-Party Services

Our website may use trusted third-party services such as:

• Website hosting providers
• Analytics providers
• Communication platforms
• Appointment-related tools

These services may process limited information required for their functionality.

We do not control the privacy practices of external platforms and recommend reviewing their respective privacy policies.

7. Data Security

We take reasonable measures to protect information from:

• Unauthorised access
• Loss
• Misuse
• Unauthorised disclosure

However, no online transmission or storage system can guarantee complete security.

8. Your Rights

You may contact us regarding:

• Updating incorrect information
• Questions about your information
• Requests related to your submitted details

We will make reasonable efforts to assist with your request.

9. Children's Privacy

For patients below the age of 18, information should be provided by a parent or legal guardian where appropriate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated date.